Addressing Conflict in Surgical Teams (ACT) course

Frequently Asked Questions

How do I contact the Education Section?

The Education Section is open Monday to Friday, 9am-5pm.  If you wish to contact a member of the team please see contact details below:

Education mailbox:  education@rcsed.ac.uk

Phone number:  0131 527 1600

Will I receive CPD?

All RCSEd educational activity is awarded CPD hours. Please see individual course for specific award.

Will I receive a Certificate?

Yes, RCSEd Certificates of Attendance are awarded for all educational courses and are handed out at the end of the course (however, please note that where an event has a PASS or FAIL this will be posted to you after the event). 

What is RCSEd’s course cancellation policy?

1. What happens if RCSEd cancels a course I am booked on?
2. On occasion, RCSEd may need to cancel a course, for example if we are affected by an event out with our control or if it is not financially viable for us to deliver the course. If we do need to cancel, we will let you know as soon as possible and provide you with a full refund of course fees paid.

RCSEd shall incur no further liability (eg. travel or accommodation costs). You may wish to consider taking out appropriate travel insurance for any non-refundable costs you may incur when arranging to attend the course.

1. What happens if I need to cancel my place on a course I am booked?
2. If you cancel your place more than four weeks before the event date, you will incur an administration fee of 10% (or £50, whichever is greater) of the total course fee. NB: For course fees £250 and under, the cancellation fee is £30)

If you cancel your place less than four weeks before the course date, once the course has started, or you do not notify us, the total course fee will be charged, and no refund will be given.

Please also note that you cannot transfer your place on a Course to someone else.  This is because many of our courses have a waiting list, and we have an obligation to honour this.

1. Can I cancel a course booking online?
2. NO, cancellations must be made directly with the education team by email (education@rcsed.ac.uk).
3. Can I transfer to another date for the same course?
4. YES, you can transfer to another date by contacting the Education section directly (education@rcsed.ac.uk). Please note that you can transfer only once and transfers can only be made if more than 4 weeks prior to the start of the course, without incurring additional costs.  Should you cancel again, no refund shall be given.

Should you have any further questions, the Education Team can be contacted on 0131 527 1600 or by email to education@rcsed.ac.uk.

How do I book a place on an RCSEd course?

You can book a place for all our courses by visiting the RCSEd website, and selecting the course you wish to book.  Please note that you will need to register with the website in order to book.

For some regional and international courses you will need to book directly with the centre.  Please check individual courses for details.

You can also contact the Education Section by phone to book (0131 527 1600).

What payment methods do RCSEd accept?

Visa and MasterCard are accepted on the RCSEd website.

All course bookings will receive a booking confirmation email:  this email acts as your receipt.

Request an Invoice:  If your course fees will be paid by a third party (eg trust, hospital, charitable fund) and they wish to be invoiced then they must provide us with an official purchase order.  We are unable to process applications without this.

The purchase order should be submitted with the application form and can be emailed to education@rcsed.ac.uk.  Please note that we can only invoice organisations and not individuals.  Please check with your hospital or trust, as some may require you to pay yourself and then claim the money back.

Do I receive a discount if I am a Member of RCSEd?

A 10% discount is applied to all educational courses and events organised directly through RCSEd, for Members, Fellows, Associates and Affiliates.

Are you able to help me with my VISA application?

YES, RCSEd can provide you with a Visa support letter confirming the course details and fees paid by you.  This is only possible once you have booked your place on a course and RCSEd have received the full course fee.

If a course is fully booked what can I do? Is there a waiting list?

If a course appears full and you wish to be placed on a waiting list then please contact the education team directly by email education@rcsed.ac.uk or phone 0131 527 1600.

Do you provide lunch or refreshments?

YES, for all educational courses, refreshments are served throughout the day and lunch is provided if the duration is one day or more.

Associated Documents

• 2024 rcsed_course_cancellation_policy.pdf
  

• "The most important thing I learned from this course was to be aware of the mood around me when I am working and how small changes in what we do or say can make a big difference."

• "Great content. Very topical and relevant. Liked the engagement with the audience and the various group exercises"

• "On this course, I was able to Gain a better understanding in to how to de-escalate conflict with specific personality types and tips and tricks on how to better advocate for yourself but without being inflammatory."

• "I learned that I need to take time and think about the other persons perspective prior to mine if they are being what I perceive to be as obstructive. Try and identify their needs and how to best achieve both of our goals."

• "Having attended the course has helped me broaden my perspective of understanding what can be the causes of conflicts in a team and how I can prevent and help come around them if and when a situation arises. This will help he tackle conflicting issues by the tools discussed in the course."

• "Different personalities have different ways they want things to be shared versus how they share it. Understand the other person's personal would help me communicate better in the way they can understand me and not particularly the way I usually communicate."

• "The course allowed us to identify behaviours within ourselves that could be understood to be problematic."

• "Well run and enjoyable I would definitely recommend people to attend."

• "The insight into my own personality and how I perceive people's communication was very interesting. Some people are not being rude at all. They are just being themselves and don't have insight!"

• "I liked learning about the effects of conflict on the individual and the It made it very real. Also, the fact that one has so little insight into the deterioration of one's skills at the time was frightening. I enjoyed the interactive nature of the course."

• "I think the psychology behind such workplace conflicts is under-discussed or recognised, so was very appreciative to see the time dedicated to it within this course."

• "Great to hear peers experiences, I recognised that I do many of these things intuitively and the frameworks I have learnt for other scenarios also apply."

• "Giving time and listening, there’s usually something else happening that’s a reason for someone’s behaviours."