Overview

On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. If you are interested in this course, please contact education@rcsed.ac.uk

Target Audience

This course is suitable for ST grades, Consultants & SAS grades

Learning Style

Presentations and interactive group work.

Aims & Objectives

The course aims to provide members of the surgical team with an understanding of the causes and impact of conflict in the workplace. It will give them skills to address and diffuse challenging situations and help foster closer working relationships leading to more productive teamwork. To enable delegates to support multi-disciplinary working as outlined in CiP 5 (Managing multi-disciplinary working) of the surgical curriculum, and provide evidence and support for the GMC General Professional Capabilities, which will help with revalidation.

Learning Outcomes

After completing this course, delegates will be able to:

1. Cite the effects of conflict in the healthcare workplace.;

2. Identify why conflict occurs;

3. Identify systems that promote conflict;

4. Offer or demonstrate a range of skills and approaches to resolve conflict;

5. Develop a listening skills’ framework.

Course Costs

Full Fee: £195.00

Course Fee for Fellows/Members: £175.00

Cancellation Policy

Please ensure you read our cancellation policy before booking. For our full terms and conditions regarding our cancellation policy, please view our Cancellation Policy which is available on the tab above.

Course Director

Ms Alice Hartley, Consultant Urological Surgeon, South Tyneside and Sunderland NHS Trust

Frequently Asked Questions

What is RCSEd’s course cancellation policy?

What happens if RCSEd cancels a course I am booked on?
On occasion, RCSEd may need to cancel a course, for example if we are affected by an event out with our control or if it is not financially viable for us to deliver the course. If we do need to cancel, we will let you know as soon as possible and provide you with a full refund of course fees paid.

RCSEd shall incur no further liability (eg. travel or accommodation costs). You may wish to consider taking out appropriate travel insurance for any non-refundable costs you may incur when arranging to attend the course.

What happens if I need to cancel my place on a course I am booked?
If you cancel your place more than four weeks before the event date, you will incur an administration fee of 10% (or £50, whichever is greater) of the total course fee. NB: For course fees £250 and under, the cancellation fee is £30)

If you cancel your place less than four weeks before the course date, once the course has started, or you do not notify us, the total course fee will be charged, and no refund will be given.

Please also note that you cannot transfer your place on a Course to someone else. This is because many of our courses have a waiting list, and we have an obligation to honour this.

Can I cancel a course booking online?
NO, cancellations must be made directly with the education team by email (education@rcsed.ac.uk).
Can I transfer to another date for the same course?
YES, you can transfer to another date by contacting the Education section directly (education@rcsed.ac.uk). Please note that you can transfer only once and transfers can only be made if more than 4 weeks prior to the start of the course, without incurring additional costs. Should you cancel again, no refund shall be given.

Should you have any further questions, the Education Team can be contacted on 0131 527 1600 or by email to education@rcsed.ac.uk.

How do I book a place on an RCSEd course?

You can book a place for all our courses by visiting the RCSEd website, and selecting the course you wish to book. Please note that you will need to register with the website in order to book.

For some regional and international courses you will need to book directly with the centre. Please check individual courses for details.

You can also contact the Education Section by phone to book (0131 527 1600).

What payment methods do RCSEd accept?

Visa and MasterCard are accepted on the RCSEd website and over the phone to the education team.

All course bookings will receive a booking confirmation email: this email acts as your receipt.

Request an Invoice: If your course fees will be paid by a third party (eg trust, hospital, charitable fund) and they wish to be invoiced then they must provide us with an official purchase order. We are unable to process applications without this.

The purchase order should be submitted with the application form and can be emailed to education@rcsed.ac.uk. Please note that we can only invoice organisations and not individuals. Please check with your hospital or trust, as some may require you to pay yourself and then claim the money back.

Addressing Conflict in Surgical Teams (ACT) for Consultants & SAS Grades

Key Facts