Conflict Resolution Skills in Healthcare: Bullying, Undermining and Leadership

This one-day workshop explores the legal framework and the impact of undermining and bullying in the medical workplace. It will discuss strategies for dealing with conflict and ways in which to manage colleagues and teams if this behaviour is encountered. Convened by the #LetsRemoveIt lead Alice Hartley with Faculty, Ms Rachel Spearing (Barrister) and Mr Andy McCann (Director), DNA Definitive.

Suitability

All Healthcare Professionals including non-clinical staff (we advise that the course is delivered to groups of colleagues of the same background rather than mixed groups e.g. Consultants, Trainees, Managers, Nursing Staff etc. For more information or to book a workshop please contact the Education Team via email education@rcsed.ac.uk or call +44(0)131 527 1600.

Course Format

A combination of interactive lectures and group work.

Course Objectives

To describe the legal framework regarding bullying
To enable delegates to apply relevant knowledge to practical scenarios so they can develop conflict resolution skills they can use in the workplace
To demonstrate the ethical implications and the risk to patients and colleagues of undermining and bullying behaviour in the workplace
To encourage delegates to have insight into their own behaviour and to encourage resilience strategies to help them deal with stress and prevent them exhibiting poor behaviour

Learning Outcomes

At the end of the workshop delegates will be able to:

Have an understanding of the legal framework regarding bullying
Have a list of strategies that they can use to resolve conflict in the workplace
Feel more comfortable challenging disruptive behaviour
Have a better understanding of their own limitations and an appreciation of resilience strategies to prevent them entering into conflict

Costs

Costs for this course are not yet confirmed. Contact Education Department for fees and further details.

Course Convenor

Alice Hartley, lead #LetsRemoveIt campaign

Frequently Asked Questions

What is RCSEd’s course cancellation policy?

What happens if RCSEd cancels a course I am booked on?
On occasion, RCSEd may need to cancel a course, for example if we are affected by an event out with our control or if it is not financially viable for us to deliver the course. If we do need to cancel, we will let you know as soon as possible and provide you with a full refund of course fees paid.

RCSEd shall incur no further liability (eg. travel or accommodation costs). You may wish to consider taking out appropriate travel insurance for any non-refundable costs you may incur when arranging to attend the course.

What happens if I need to cancel my place on a course I am booked?
If you cancel your place more than four weeks before the event date, you will incur an administration fee of 10% (or £50, whichever is greater) of the total course fee. NB: For course fees £250 and under, the cancellation fee is £30)

If you cancel your place less than four weeks before the course date, once the course has started, or you do not notify us, the total course fee will be charged, and no refund will be given.

Please also note that you cannot transfer your place on a Course to someone else. This is because many of our courses have a waiting list, and we have an obligation to honour this.

Can I cancel a course booking online?
NO, cancellations must be made directly with the education team by email (education@rcsed.ac.uk).
Can I transfer to another date for the same course?
YES, you can transfer to another date by contacting the Education section directly (education@rcsed.ac.uk). Please note that you can transfer only once and transfers can only be made if more than 4 weeks prior to the start of the course, without incurring additional costs. Should you cancel again, no refund shall be given.

Should you have any further questions, the Education Team can be contacted on 0131 527 1600 or by email to education@rcsed.ac.uk.

How do I book a place on an RCSEd course?

You can book a place for all our courses by visiting the RCSEd website, and selecting the course you wish to book. Please note that you will need to register with the website in order to book.

For some regional and international courses you will need to book directly with the centre. Please check individual courses for details.

You can also contact the Education Section by phone to book (0131 527 1600).

What payment methods do RCSEd accept?

Visa and MasterCard are accepted on the RCSEd website and over the phone to the education team.

All course bookings will receive a booking confirmation email: this email acts as your receipt.

Request an Invoice: If your course fees will be paid by a third party (eg trust, hospital, charitable fund) and they wish to be invoiced then they must provide us with an official purchase order. We are unable to process applications without this.

The purchase order should be submitted with the application form and can be emailed to education@rcsed.ac.uk. Please note that we can only invoice organisations and not individuals. Please check with your hospital or trust, as some may require you to pay yourself and then claim the money back.

Conflict Resolution Skills in Healthcare: Bullying, Undermining and Leadership

Key Facts