Course Overview

This 2^nd module in the series covers “Cultural Competence”, “Difficult conversations when it all goes wrong” and “The second casualty”.

Course Format

The pre-course materials include a video recap of module A (Shared Decision Making), some pre-course reading, then on the day teaching, facilitated discussions, demonstrations and short simulations. You will also be provided with a post-course podcast link.

Suitability

Relevant Grades: ST3, ST4, ST5, ST6, ST7, ST8.

Learning Outcomes

By the end of the module, trainees will be able to:

Describe common pitfalls and opportunities in consultations with diverse patient groups
Demonstrate adjusting consultations to cultural variations, to achieve trust and Shared Decision Making
Explain a complication or adverse event to a patient or relatives, showing appropriate candour and care, taking account of their needs and those of the team and organisation, and avoiding further harm
Conduct a conversation with a patient and/or relatives about a complaint, with concern for:

a) Listening and acknowledging

b) Attention to detail and truth

Take part in an SAER or other response to an adverse event, with humble enquiry, and fairness
Provide “first aid” peer support to a “2nd casualty” colleague

Course Director

Mr Kenneth Walker

Cancellation Policy

Please ensure you read our cancellation policy before booking. For our full terms and conditions regarding our cancellation policy, please view our Cancellation Policy which is available on the tab above.

Course Costs

Course Fee - £265.00

Course Fee (Members/Affiliates) - £238.00

Scottish General Surgery Trainees in ST3-ST5 who book by emailing education@rcsed.ac.uk will have their fee paid by NES.

Frequently Asked Questions

What is RCSEd’s course cancellation policy?

What happens if RCSEd cancels a course I am booked on?
On occasion, RCSEd may need to cancel a course, for example if we are affected by an event out with our control or if it is not financially viable for us to deliver the course. If we do need to cancel, we will let you know as soon as possible and provide you with a full refund of course fees paid.

RCSEd shall incur no further liability (eg. travel or accommodation costs). You may wish to consider taking out appropriate travel insurance for any non-refundable costs you may incur when arranging to attend the course.

What happens if I need to cancel my place on a course I am booked?
If you cancel your place more than four weeks before the event date, you will incur an administration fee of 10% (or £50, whichever is greater) of the total course fee. NB: For course fees £250 and under, the cancellation fee is £30)

If you cancel your place less than four weeks before the course date, once the course has started, or you do not notify us, the total course fee will be charged, and no refund will be given.

Please also note that you cannot transfer your place on a Course to someone else. This is because many of our courses have a waiting list, and we have an obligation to honour this.

Can I cancel a course booking online?
NO, cancellations must be made directly with the education team by email (education@rcsed.ac.uk).
Can I transfer to another date for the same course?
YES, you can transfer to another date by contacting the Education section directly (education@rcsed.ac.uk). Please note that you can transfer only once and transfers can only be made if more than 4 weeks prior to the start of the course, without incurring additional costs. Should you cancel again, no refund shall be given.

Should you have any further questions, the Education Team can be contacted on 0131 527 1600 or by email to education@rcsed.ac.uk.

How do I book a place on an RCSEd course?

You can book a place for all our courses by visiting the RCSEd website, and selecting the course you wish to book. Please note that you will need to register with the website in order to book.

For some regional and international courses you will need to book directly with the centre. Please check individual courses for details.

You can also contact the Education Section by phone to book (0131 527 1600).

What payment methods do RCSEd accept?

Visa and MasterCard are accepted on the RCSEd website and over the phone to the education team.

All course bookings will receive a booking confirmation email: this email acts as your receipt.

Request an Invoice: If your course fees will be paid by a third party (eg trust, hospital, charitable fund) and they wish to be invoiced then they must provide us with an official purchase order. We are unable to process applications without this.

The purchase order should be submitted with the application form and can be emailed to education@rcsed.ac.uk. Please note that we can only invoice organisations and not individuals. Please check with your hospital or trust, as some may require you to pay yourself and then claim the money back.

COSMOS (Consultation Skills that Matter for Surgeons) – Module B

Key Facts