COSMOS Module B - the conversations when it's "all going wrong"
- And how we teach difficult communication skills
13th May 2025, 19:00 to 20:30 BST
Overview
These webinars are condensed episodes from RCSEd’s COSMOS (Consultant Skills that Matter for Surgeons) programme, modular training days in Consultation Skills. They cover the subject and showcase our training methods.
Module B covers the difficult conversations when complications and adverse events occur.
- Caring for a patient when “it’s gone wrong”
- The recovery phase – “seeing them through”
- A patient’s story
- Safety 1 thinking – the Morbidity and Mortality or SAER meeting
- Responding to complaints
- Peer support for surgeons as “2nd casualties”
We’ll use video clips, with panel and audience commentary, to build lists of tips and pitfalls. Previous participants will describe what they’d learned from simulations.
Aims
- To show options for how to train surgeons in challenging communication skills.
- To improve our own handling of communication with patients after adverse events and complications.
Learning Objectives
By the end of this webinar, participants should be able to:
- Redesign their own education of trainees in communication skills
- List tips and pitfalls for caring for patients in the phases after an adverse event or complication
- Describe the purpose and types of adverse event reviews
- Recognise the impact of adverse events on surgeons and describe basic peer support.
Panellists
Our panellists include:
-
Kenneth Walker - Professor of Innovation in Surgical Education, RCSEd & NHS Highland.
-
Rosalyn Shearer - Consultant Colorectal & General Surgeon, NHS Highland Inverness.
-
Brian Stewart - Consultant Upper GI Surgeon NHS Lanarkshire & Associate Postgraduate Dean NHS Education for Scotland.
-
Susannah Hill - Patient representative, Association of Coloproctology of GB & Ireland.
-
Richard Mak - Specialty Trainee in General Surgery, East of Scotland.
-
Emudiaga Emanuwa - Surgical Education Research Fellow, Univ of Edinburgh & RCSEd.
-
Pragnesh Bhatt (Chair) - Consultant Neurosurgeon and Deputy Director of the Faculty of Surgical Trainers.
CPD
1.5 Hour
To be eligible to receive CPD hours for webinar attendance you must connect for the full duration of the webinar AND complete the feedback survey.
Visit our FAQ for further information relating to webinar CPD.
Recording
A recording of the webinar will be made available on this page in the days following the live broadcast.
